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Segway Recalls Segway Ninebot P100 KickScooters Due to Fall and Injury Hazards
Recalled November 21, 2024 · CPSC recall 25052 · Segway
Description
This recall involves Segway Ninebot KickScooters with model number P100S and a manufacture date in 2023. The affected units have serial numbers containing the date codes 2308 or greater (e.g., xxxxx2308xxxxx, xxxx2310xxxxx, xxxxx2311xxxxx). The serial number is located on the left side of the KickScooter. The 6th and 7th digits represent the year of manufacture, and the 8th and 9th digits represent the week of manufacture. The product is black and gray with red accents, and the Segway label is on the rear fender. The KickScooter is 46 inches long, 25 inches wide and 50 inches high, and weighs about 72.5 pounds.
What to do
Consumers should immediately stop using the recalled KickScooters and contact Segway for a free repair. Segway will direct consumers to a local store for the repair (where available) or provide a pre-paid shipping label to ship the product to a national service center for repair. Segway is contacting all known purchasers directly.
Contact
Segway toll-free at 866-473-4929 from 5:30 a.m. to 5 p.m. PT Monday through Friday, by email at [email protected], or online at https://service.segway.com/recall, or www.segway.com and click on "Recall Center" at the bottom of the page for more information.
Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →