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Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards
Recalled May 5, 2022 · CPSC recall 22132 · Santa Cruz Bicycles
Description
This recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors. They come with an interchangeable 720WH battery that sits inside a black case under the frame. The name "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame, and "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay on the frame.
What to do
Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.
Contact
Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday, by email at [email protected] or online at www.santacruzbicycles.com/support/recalls-heckler-9-battery-latch or www.santacruzbicycles.com and click on the "Product Recall" link for more information.
Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →