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WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards

Recalled September 9, 2020 · CPSC recall 20177 · WHILL

Recalled WHILL Model CiLocation of the control pad subassembly on the recalled productLocation of the serial number on the recalled product
Hazard
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Remedy
Replace
Units
About 1,160
Incidents / injuries
There have been 15 reports of device malfunctions. No injuries have been reported.

Description

This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.

What to do

Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.

Contact

WHILL toll-free at 844-699-4455, email at [email protected] or online at https://whill.us/ and click on “Contact” and then “Support” for more information.

Product
WHILL Personal Electric Vehicles, Model Ci
Manufacturer(s)
WHILL, Inc. (Japan), of Japan
Imported by
WHILL, Inc. (USA), of San Mateo, Calif.
Retailers
Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.
Made in
Taiwan

Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →