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Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area

Recalled May 22, 2009 · CPSC recall 09744 · Samsung

Hazard

The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.

Remedy

Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.

Units

About 160,000

Incidents / injuries

None reported.

Description

This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.

What to do

Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.

Contact

For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm's Web site at www.samsung.com

Product

Samsung "Jitterbug" Cell Phones

Manufacturer(s)

Samsung Telecommunications America, of Richardson, Texas

Distributed by

GreatCall d/b/a Jitterbug, of San Diego, Calif.

Retailers

Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.

Made in

South Korea

Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →