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NEW Flyer 2012–2025 Structure recall

Recalled August 22, 2025 · NHTSA recall 25V542000 · NEW Flyer

Hazard
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Units
2,354 units

Description

New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

What to do

New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.

Product
NEW Flyer XCELSIOR
Manufacturer(s)
New Flyer of America, Inc.

Source: U.S. National Highway Traffic Safety Administration. Official recall notice on nhtsa.gov →