Hazard
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
What to do
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Product
Mercedes-benz A 220 · Mercedes-benz AMG A35 · Mercedes-benz AMG C43 · Mercedes-benz AMG C63 · Mercedes-benz AMG CLA35 · Mercedes-benz AMG CLA45 · Mercedes-benz AMG CLS53 · Mercedes-benz AMG E53 · Mercedes-benz AMG E63 · Mercedes-benz AMG G63 · Mercedes-benz AMG GLA35 · Mercedes-benz AMG GLA45 · Mercedes-benz AMG GLB35 · Mercedes-benz AMG GLC43 · Mercedes-benz AMG GLC63 · Mercedes-benz AMG GLE43 · Mercedes-benz AMG GLE53 · Mercedes-benz AMG GLE63 · Mercedes-benz AMG GLS63 · Mercedes-benz AMG GT · Mercedes-benz AMG GT C · Mercedes-benz AMG GT R · Mercedes-benz AMG GT S · Mercedes-benz AMG S63 · Mercedes-benz AMG S65 · Mercedes-benz AMG SL63 · Mercedes-benz AMG SLC43 · Mercedes-benz C 300 · Mercedes-benz CLA 250 · Mercedes-benz CLA250 · Mercedes-benz CLS 450 · Mercedes-benz E 300 · Mercedes-benz E 350 · Mercedes-benz E 450 · Mercedes-benz G 550 · Mercedes-benz GLA 250 · Mercedes-benz GLB 250 · Mercedes-benz GLC 300 · Mercedes-benz GLC 350 · Mercedes-benz GLE 350 · Mercedes-benz GLE 400 · Mercedes-benz GLE 450 · Mercedes-benz GLE 580 · Mercedes-benz GLS 450 · Mercedes-benz GLS 450 4MATIC · Mercedes-benz GLS 550 · Mercedes-benz GLS 580 4MATIC · Mercedes-benz GLS 600 · Mercedes-benz GLS450 · Mercedes-benz GLS580 · Mercedes-benz S 450 · Mercedes-benz S 500 · Mercedes-benz S 560 · Mercedes-benz S 580 · Mercedes-benz S 650 · Mercedes-benz S560 · Mercedes-benz SL 450 · Mercedes-benz SL 550 · Mercedes-benz SLC 300
Manufacturer(s)
Mercedes-Benz USA, LLC
Source: U.S. National Highway Traffic Safety Administration. Official recall notice on nhtsa.gov →