Mercedes-benz, Freightliner 2019–2021 Communication recall
Recalled May 20, 2022 · NHTSA recall 22V360000 · Mercedes-benz
Hazard
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Units
19,937 units
Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
What to do
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Product
Mercedes-benz METRIS · Mercedes-benz SPRINTER 1500 · Mercedes-benz SPRINTER 2500 · Mercedes-benz SPRINTER 3500 · Mercedes-benz SPRINTER 4500
Manufacturer(s)
Daimler Vans USA, LLC
Source: U.S. National Highway Traffic Safety Administration. Official recall notice on nhtsa.gov →