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GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)
Recalled August 30, 2019 · CPSC recall 19775 · GreatCall
Description
This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.
What to do
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Contact
GreatCall at 800-359-1791 from 5 a.m. to 8 p.m. PT daily, email at [email protected] or online at www.greatcall.com and click on Product Support for more information.
Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →