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Google and HP Recall HP Chromebook 11 Chargers Due to Fire and Burn Hazards; Charger Can Overheat and Melt

Recalled December 17, 2013 · CPSC recall 14061 · Google and HP

Hazard

The computer's charger can overheat and melt, posing fire and burn hazards.

Remedy

Replace

Units

About 145,000 units

Incidents / injuries

Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger.

Description

This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.

What to do

Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger.

Contact

Google toll-free at (866) 628-1371 between 5 a.m. and 7 p.m. PT seven days a week, or online at http://chromebook.com and click on the Chromebook link at the top of the page and then click on Support for more information.

Product

HP Chromebook 11 power supply/charger

Imported by

Google Inc., of Mountain View, Calif.

Distributed by

Hewlett-Packard Company (HP), of Palo Alto, Calif.

Retailers

Best Buy stores nationwide and online at Amazon.com, bestbuy.com, Google Play at play.google.com, and HP Shopping at shopping.hp.com from October 2013 through November 2013 and included with the Chromebook 11 which sold for about $280.

Made in

China

Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →