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Asurion Recalls Counterfeit BlackBerry-branded Batteries Due to Burn and Fire Hazards

Recalled August 10, 2010 · CPSC recall 10752 · Asurion

Hazard

The counterfeit batteries can overheat, posing burn and fire hazards.

Remedy

Consumers who received refurbished BlackBerry devices through Asurion prior to November 1, 2009 should immediately stop using the product and contact Asurion for a replacement product. Asurion is directly contacting known consumers with the affected batteries to notify them of this recall.

Units

About 470,000

Incidents / injuries

Asurion has received two reports of counterfeit BlackBerry®-branded batteries overheating, causing minor burns to a consumer's finger and minor property damage to a sofa and car seat.

Description

This recall involves only BlackBerry®-branded batteries provided with refurbished Blackberry®-branded devices. The refurbished devices were sent to consumers by Asurion through a handset protection program. The batteries were used across virtually all models of refurbished BlackBerry devices distributed by Asurion prior to November 1, 2009. Genuine Blackberry-branded batteries are not included in this recall. No other Asurion or BlackBerry products are involved in this recall.

What to do

Contact

For more information, contact Asurion toll-free at (866) 384-9175 between 8 a.m. and 7 p.m. CT Monday through Friday, or visit the firm's website at www.001batex.com

Product

Counterfeit BlackBerry®-branded cell phone batteries in refurbished devices

Distributed by

Asurion, of Smyrna, Tenn.

Retailers

Asurion, as part of their handset protection claim program nationwide from March 2004 through October 2009.

Source: U.S. Consumer Product Safety Commission. Official recall notice on cpsc.gov →